About the role
As a Lead Loyalty & Digital Systems Officer, you will be responsible to work with the Line Manager to conceptualize, document and implement processes required to ensure a customer focused operation for Loyalty and supporting Loyalty Digital Systems. Also works closely with the Loyalty department to identify business objectives, processes improvements for respective Loyalty requirements across the entire customer journey. Processes need to be regularly evaluated and continuously improved for collection and use of Customer data to enhance company understanding and to support the Commercial Vision of hyper personalization and micro segmentation.
Key Accountabilities
- Work closely with the Line Manager to support the Loyalty platform and the Loyalty Customer platform roadmap. Assist in execution of business technology strategy for QLAS and other associated Loyalty systems, as well as CDP, Customer 360, Customer Insights and other Customer Engagement programs when necessary.
- Identify gaps in customer feedback and liaising with relevant departments to fill these gaps through process improvement techniques for Loyalty.
- Coordinates with Loyalty across customer touch point to understand the requirements which involve customer data and support Loyalty to understand the need for customer insights.
- Conduct business workshop for process review to formulate business process improvement for business units using customer information across customer life cycle.
- Work as a personalization subject matter expert for other departments and group companies. Contribute towards the Commercial Strategy to increase the depth of relationships we have with our customers.
- Prepare business requirements for Loyalty covering use cases with process flow/ functional requirements. Support the Customer Insights and Personalization unit with systems related inputs to define as well as refine overall customer journey.
- Participate in the development and support of Loyalty customer engagement products in co-ordination with IT.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About You
We are looking for a passionate experienced professional to join Digital – Commercial team.
A successful candidate will have-
- A bachelor’s degree qualification.
- Min. 5 years of experience with digital system infrastructure & integration (working with components support the infrastructure’s operations, storage, processing of data, and data analysis.
- Experience of conducting business user requirements workshop and requirement elicitation.
- Proven skills for business analysis and process reverse engineering Travel/Hospitality Industry.
- Experience in stakeholder engagement and management skills.
- Intermediate/advanced level of Microsoft Office (Word, Excel, PowerPoint, Outlook) and MS Project skills.
- Excellent written and spoken English.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
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